Senior Specialist Technician - Exclusive

Job Description

We are currently partnering with a leading global business to recruit a Senior Specialist Technician to support their plant operations.

This is a fantastic opportunity for a technically skilled and service-oriented professional who thrives in a dynamic, fast-paced environment.

In this role, you’ll provide hands-on support for local IT infrastructure, acting as the go-to person for resolving user issues and ensuring system functionality.

You’ll play a key part in maintaining the plant’s IT environment, contributing both operationally and strategically by identifying and implementing process improvements.

Key responsibilities of the Senior Specialist Technician:

• IT support & troubleshooting: Deliver day-to-day technical support across hardware, software, and operating systems (including desktops, laptops, printers, video conferencing equipment, and desk phones)

• Incident management: Monitor, log, and route incidents via ServiceNow, escalate and follow up on complex issues with third-level support or external partners

• Customer service: Act as a reliable and approachable point of contact for internal users, ensuring timely and professional communication across in-person, phone, and digital channels

• Infrastructure support: Collaborate with external service providers to troubleshoot LAN/WAN issues, and support network components including switches, routers, and WAPs

• Knowledge management: Create and update documentation, including standard operating procedures and user-facing knowledge base articles

• Training & enablement: Provide one-on-one and group user training to drive adoption and improve technical understanding among non-technical staff

• Stakeholder engagement: Join regular global IT operations calls and liaise with Procurement to manage IT asset lifecycle and inventory

Key requirements:

• Minimum 3 years of experience in technical support or IT operations, ideally within a manufacturing or plant environment

• Proficient in Windows OS (10/11), Active Directory, and Microsoft 365 suite

• Hands-on experience with Azure, Intune, and endpoint/mobile device management

• Solid understanding of networking principles (LAN/WAN, VPNs, routers, switches)

• A strong communicator with a proactive, solution-oriented approach and ability to manage multiple stakeholders under pressure

• Willingness to occasionally support outside of standard working hours in the event of critical incidents or scheduled maintenance

• ITIL or other relevant certifications are advantageous

EMEA Recruitment is committed to promoting Equity, Diversity and Inclusion in the workplace. We act as a neutral third party in the recruitment process, basing our candidate searches on skills and experience. We do not discriminate on the basis of age, gender, sex, relationship status, disability, race, religion/beliefs, or sexual orientation.