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Collections Supervisor

Sector Location Job type Salary
Comprehensive Package
Date added
8 June, 2022

Job Description

EMEA Recruitment is working with a global logistics client, based in Budapest, in recruiting a Collections Supervisor as part of ambitious growth plans.


The position offers a hybrid working approach. The business would like to hire an experienced Collections Supervisor with an entrepreneurial spirit.


Collections Supervisor - Budapest


The Collections Supervisor will manage and provide continuous supervision for team members, in order to secure the quality and timely performance of debt collection - as per the business standards. You will act as a financial liaison between the international Logistics Operational offices, Sales and customers.


Key tasks and responsibilities of the Collections Supervisor:


  • Supervise and coordinate the activities of team members engaged in collecting overdue payments across specific regions
  • Ensure team is meeting KPI goals set for collections, complying with company standards and performing the essential functions of their positions
  • Deliver reports on collection performance to management on a regular basis
  • Minimize any bad debts by monitoring accounts
  • Support the development of collection processes and procedures regionally and globally
  • Manage the team deliverables, coach team members (six to ten people) and assist with collection activities where necessary 
  • Set up and assess performance goals, support team members’ development plan
  • Provide excellent customer service, foster proactive behavior
  • Build and manage employee capacity, review and assess performance, enable employees to optimize their contribution to the department
  • Provide assistance and support to customers for any collection issues


Key requirements:


  • Bachelor's degree/equivalent in Finance, Accounting, Business or related quantitative/analytical discipline
  • Minimum 5 years’ experiences in the relevant field (Accounting or Finance)
  • Minimum 5 years’ management experience
  • Excel advanced level
  • Demonstrate a deep understanding of collection processes
  • Strong communication and social skills
  • Capable of delivering excellent customer service, even when under pressure
  • Strong attention to accuracy and detail and well-developed analytical skills
  • Fluent in English and Hungarian, both verbal and written (other languages a plus)
  • Experience with systems a plus - CODA/UNIT4, Discoverer, SAS, MARS, Cargowise


If you would like to discuss this opportunity, please contact Gemma Hart for a confidential discussion at or +31208081102. We look forward to reviewing your applications.