Collections Supervisor

Job Description

EMEA Recruitment is working with a global logistics client, based in Budapest, in recruiting a Collections Supervisor as part of ambitious growth plans.

The position offers a hybrid working approach. The business would like to hire an experienced Collections Supervisor with an entrepreneurial spirit.

Collections Supervisor - Budapest

The Collections Supervisor will manage and provide continuous supervision for team members, in order to secure the quality and timely performance of debt collection - as per the business standards. You will act as a financial liaison between the international Logistics Operational offices, Sales and customers.

Key tasks and responsibilities of the Collections Supervisor:

• Supervise and coordinate the activities of team members engaged in collecting overdue payments across specific regions
• Ensure team is meeting KPI goals set for collections, complying with company standards and performing the essential functions of their positions
• Deliver reports on collection performance to management on a regular basis
• Minimize any bad debts by monitoring accounts
• Support the development of collection processes and procedures regionally and globally
• Manage the team deliverables, coach team members (six to ten people) and assist with collection activities where necessary 
• Set up and assess performance goals, support team members’ development plan
• Provide excellent customer service, foster proactive behavior
• Build and manage employee capacity, review and assess performance, enable employees to optimize their contribution to the department
• Provide assistance and support to customers for any collection issues

Key requirements:

• Bachelor's degree/equivalent in Finance, Accounting, Business or related quantitative/analytical discipline
• Minimum 5 years’ experiences in the relevant field (Accounting or Finance)
• Minimum 5 years’ management experience
• Excel advanced level
• Demonstrate a deep understanding of collection processes
• Strong communication and social skills
• Capable of delivering excellent customer service, even when under pressure
• Strong attention to accuracy and detail and well-developed analytical skills
• Fluent in English and Hungarian, both verbal and written (other languages a plus)
• Experience with systems a plus - CODA/UNIT4, Discoverer, SAS, MARS, Cargowise

If you would like to discuss this opportunity, please contact Gemma Hart for a confidential discussion at Gemma.hart@emearecruitment.com or +31208081102. We look forward to reviewing your applications.