Order to Cash Manager - Billing and Collections

Job Description

Work for a global FMCG tech company as Order to Cash Manager – Billing and Collections within the O2C team and support a quality service to the stakeholders.

Are you passionate about customer service and knowledgeable in order-to-cash tools and techniques?

Report directly to the Global Process Owner, and deal with complex processes that serve a large and varied global customer base.

Work for an organisation that is committed to creating an inclusive culture, encouraging diversity of people, creating a workspace where employees feel they truly belong.

Responsibilities of the Order to Cash Manager – Billing & Collections:

You will be involved with the following tasks:

• Responsible for providing consistent leadership for all aspects of the O2C service processes
• Develop, maintain and enforce standard operating procedures for the O2C process.
• Deliver on the KPI targets as outlined in the SLA and take appropriate actions to meet targets, including in-depth root cause analysis
• Managing and structuring continuous improvement opportunities in the O2C process
• Possess ownership of O2C processes and act as principal expert for process documentation
• Collaborate with the Internal Control and SOX team to ensure compliance with regulatory requirements
• Lead implementation of automated billing solutions to meet regulatory requirements (e-invoicing, DAC7, VAT declaration and audit requests)
• Implement O2C-specific process improvement initiatives to drive decisions in support of accelerated growth
• Lead the implementation of a Collections department
• Provide guidance and support through knowledge transfer to O2C team members in terms of new processes and technology
• Manage a global team of experienced professionals, coach and develop

Experience required:

• Bachelor’s degree in Accountancy/Finance or similar
• 8+ years’ experience within the O2C domain, with knowledge of O2C end-to-end process
• Excellent understanding of the critical success factors for global/centralized functions as a reliable, effective and efficient business service provider
• Leadership skills, with experience in managing O2C teams
• Experience in process design, mapping, improving process quality using best practices, process review and process compliance
• Experience in billing tools - Workday experience is preferred
• Good knowledge of IFRS guidelines and revenue recognition accounting principles
• Experience with project management and willingness to deliver in changing environments

• Practical attitude, strong communication skills, with a proactive demeanour
• Can-do attitude, energetic, analytical and forward thinking
• Strong communication in English, both verbally and in writing

EMEA Recruitment is committed to promoting Equity, Diversity and Inclusion in the workplace. We act as a neutral third party in the recruitment process, basing our candidate searches on skills and experience. We do not discriminate on the basis of age, gender, sex, relationship status, disability, race, religion/beliefs, or sexual orientation.