HR Operations Manager

Job Description

EMEA Recruitment is working with our global financial services client, which is looking to recruit an HR Operations Manager to lead a team of seven across Human Resources Operations and Payroll.

The goal of the business is to become the market leader in its field in the Netherlands. This role will play a key part in delivering a great HR service to the organisation, positively impacting employee satisfaction and contributing to the retention of talent.

The role sits within HR Shared Services and supports employees across a number of European countries.

HR Operations Manager, Amsterdam, Noord Holland, Netherlands

Responsibilities of the HR Operations Manager:

• Line management and professional development for HR Operational and Payroll Specialists within the team
• Ensure the team is committed to providing a proficient service to their client groups, built on trust
• Contribute to the HRSS strategy, ensuring it is centred on high quality service
• Monitor and measure the service delivered by reviewing performance against SLAs
• Identify trends in operational HR data, and provide insights to HR leadership and management
• Manage and oversee compliance, and conduct audits
• Operate as the key point of contact for all process queries and issues, escalating where necessary
• Provide assistance across employee relations matters

Experience required:

• Broad HR knowledge, and understanding of operational HR and payroll processes
• Proven success managing a team, ideally in a shared services environment
• Understanding of European employment legislation and employee relations activity
• Experience of process mapping and process improvement
• Results-driven and able to work to tight deadlines
• Strong communicator at all levels in the business
• Working knowledge of HRIS - Workday an advantage
• Fluent in English

If you are interested in applying for this HR Operations Manager role please register your interest using the link below. Alternatively please send your CV to katie.insley@emearecruitment.com or for a confidential conversation about this role, please call Katie in our Amsterdam office on +31 20 241 73 66