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Customer Service Manager

Ref
JPB-5737
Sector Location Job type Salary
Comprehensive package
Date added
13 April, 2022

Job Description

In collaboration with our client, a large multi-national business operating in the FMCG sector, we are currently seeking a Customer Service Manager responsible for the Belgian and German teams.

 

Time will be spent between site and home office-based work. The role requires a willingness to travel 30/50% of the time.

 

Customer Service Manager, Europe (hybrid) 

 

This position would suit a dynamic, driven and motivated candidate who, as the Customer Service Manager, will be responsible for leading an international Customer Service team of 6+ across Germany and Belgium.

 

You will also be accountable for driving improved customer relationships through visits and by offering assistance on projects, to ensure your team is properly equipped to deal with the difficulties they encounter to drive service excellence.

 

This role will work with Operations and Supply Chain to predict and manage potential issues, cooperating with these functions to ensure customer expectations are managed and met or exceeded in delivery.

 

For the Customer Service Manager position, we are looking for high caliber candidates with the following: 
 

  • At least 5 years’ experience in customer service management
  • Leadership experience within a multi-national environment - c. 6-8 people is essential
  • Exposure in previous roles to activity in multiple countries
  • A customer services and supply chain mindset orientation
  • High level of French and English mandatory - Dutch, Flemish and German would be a favourable addition
     

If you are interested in applying for this Customer Service Manager  role please register your interest using the link below. Alternatively please send your CV to john.byrne@emearecruitment.com or for a confidential conversation about this role, please call John Byrne in our Zug office on +41 41 588 1866