Customer Service Manager

€65,000-70,000 + hybrid working
Posted 3 weeks ago
Job ID: 7245

Job Description

My client, a leading international business, is seeking an experienced Customer Service Manager.

Managing a team of 6 and working with an innovative Managing Director, this role would suit a strong communicator with excellent management skills and the ability to multi-task and improve processes and service.

Responsibilities of the Customer Service Manager include:
  • Leading and coaching the Customer Service team
  • Maintaining and building strong and prosperous customer and supplier relationships
  • Preparing quotes, processing orders, purchasing and shipping together with the team
  • Assessing and developing team members with training and evaluations
  • Analysis of existing processes and introduce improvements
  • Create and implement KPIs with the team
  • Commercial or technical education at HBO level
  • More than 6 years’ experience in a similar role in a Customer Service department
  • Experience working in an international environment within manufacturing
  • Strong CRM software and Microsoft Office proficiency
  • Fluent in Dutch and English
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