Customer Service Manager

Job Description

My client, a leading international business, is seeking an experienced Customer Service Manager.

Managing a team of 6 and working with an innovative Managing Director, this role would suit a strong communicator with excellent management skills and the ability to multi-task and improve processes and service.

Responsibilities of the Customer Service Manager include:

• Leading and coaching the Customer Service team
• Maintaining and building strong and prosperous customer and supplier relationships
• Preparing quotes, processing orders, purchasing and shipping together with the team
• Assessing and developing team members with training and evaluations
• Analysis of existing processes and introduce improvements
• Create and implement KPIs with the team

Requirements:

• Commercial or technical education at HBO level
• More than 6 years’ experience in a similar role in a Customer Service department
• Experience working in an international environment within manufacturing
• Strong CRM software and Microsoft Office proficiency
• Fluent in Dutch and English

EMEA Recruitment is committed to promoting Equity, Diversity and Inclusion in the workplace. We act as a neutral third party in the recruitment process, basing our candidate searches on skills and experience. We do not discriminate on the basis of age, gender, sex, relationship status, disability, race, religion/beliefs, or sexual orientation.