Senior Manager - HR Operations

Job Description

EMEA Recruitment is working with an international fashion retail business as they look to recruit a Senior HR Operations Manager for a maternity cover of 12 months.

The Senior HR Operations Manager will lead a team of five, providing HR Operations support for c1200 employees across the UK, Ireland, Nordics, Germany and Austria.

You will be responsible for delivering excellent customer service to employees and business stakeholders, ensuring an efficient, accurate, compliant and timely processing of all HR operational tasks in this region.

Responsibilities of Senior HR Operations Manager:

• Ensure smooth, timely and accurate processing and delivery of all administrative HR tasks including but not limited to contracts, forms, written references, absence tracking, exit documents
• Work closely with the payroll manager of the region to ensure accuracy and deliver great customer experience
• Produce accuracy metrics monthly
• Ensure HR systems (Workday and T&A systems) are accurately maintained 
• Own new T&A systems implementation in Austria and Germany
• Provide first-level support on ER cases, work closely with the HRBP in managing complex issues
• Manage the relations with local authorities, unions, and employer’s associations as needed
• Manage and develop a team of five people (2 advisors and 3 administrators)
• Implement and review policies and procedures 

Experience required:

• Proven international HR operations experience with a strong knowledge of labour regulations 
• Customer-centric approach
• Solutions driven with the ability to adapt and flex as needed
• Able to challenge the “status quo” and be able to optimize processes
• Ability to build relations with senior leaders
• People manager experience is essential
• Previous experience with Workday and T&A systems preferred
• Fluency in English, German language is a plus

EMEA Recruitment is committed to promoting Equity, Diversity and Inclusion in the workplace. We act as a neutral third party in the recruitment process, basing our candidate searches on skills and experience. We do not discriminate on the basis of age, gender, sex, relationship status, disability, race, religion/beliefs, or sexual orientation.