Digital Technology Business Analyst - Exclusive
Job Description
EMEA Recruitment is working an our international client in its search for a Digital Technology Business Analyst to join their team in the Amsterdam area.In this role, you will provide ownership and technical leadership for all in-scope application support and maintenance-related activities including Cloud Suite Industrial, Cisco Unified Contact Centre, Inform XA, Salesforce and other applications for the EMEAI region.
The Digital Technology Business Analyst will be responsible for the day-to-day support and maintenance of an EMEAI wide application landscape utilizing ServiceNow and ITIL processes.
Responsibilities:
- Responsible for handling technical escalations, providing timely resolution of problems and engage lead staff as needed
- Perform advanced troubleshooting techniques to remediate issues
- Serve as a project resource and contribute to large-scale and limited-scope projects
- Responsible for cross training and mentoring fellow team members in areas of expertise
- Support the key applications within the EMEAI application landscape utilizing relevant enterprise class management tools
Experience required:
- Bachelor or master's degree in Information Systems, Computer Science or equivalent
- 3+ years of experience in a similar position
- Experience with ERP systems
- Experience with Infor’s Cloud suite Industrial and/or XA9 would be greatly preferred
- Ability to work in a fast-paced environment and prioritise tasks
- Ability to travel
- Fluent English (French is preferred)
EMEA Recruitment is committed to promoting Equity, Diversity and Inclusion in the workplace. We act as a neutral third party in the recruitment process, basing our candidate searches on skills and experience. We do not discriminate on the basis of age, gender, sex, relationship status, disability, race, religion/beliefs, or sexual orientation.
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