With 32 years, 11 national and international employers, and 17 roles under his belt to date, Tom Garssen has enjoyed a richly diverse Finance career – one he continues to build on as Netherlands CFO for global market research brand, Ipsos.

We caught up with Tom in Amsterdam to reflect on the pivotal personalities and decisions that have shaped his journey, from the leaders that made an impact on him to the time he took an overnight promotion halfway across the world.

What strategies do you use for developing innovative, diverse teams?

In this tight job market, you have to be creative. The most important thing is getting multi-disciplinary, multi-gender people from different cultural backgrounds – not only focusing on candidates with an economic qualification, but also looking at those from non-Finance fields, such as Psychology or Engineering.

It’s important to get people thinking in different directions. If you only employ individuals from a Finance background, they tend to focus on risks and costs – and that’s not necessarily the best way to encourage innovation or thinking outside the box.

The difficulty is that a lot of the compliance and reporting work is very repetitive, especially in the corporate world, so it can be difficult to find people from a non-Finance background who are truly attracted to that, whether that’s because it’s out of their comfort zone or simply because they see it as a bit boring.

When I’m looking for Finance Controller roles, in particular, I’ll keep an eye out for people who might not have the ideal financial background, but who I think have a broader understanding of the business as a whole. I’ll also look out for talent in those important soft skills – people who’ll be able to make calls, write emails, and chase payments or receipts in a way that reflects well on our brand.

In my experience, if a person is motivated, willing, and analytical, they’ll always be able to learn. And, ultimately, they’ll be more successful too.

Think back to the best manager you’ve ever worked for. What was it you liked about their management style?

Going right back to the late ‘90s when I started at Douwe Egberts, I worked for the CFO of the coffee and tea division. He was so open-minded. Despite having a huge workload with 60 countries to manage, he genuinely wanted to take the time to educate me about the business, how to make financial predictions and, importantly, he allowed me to make my own mistakes.

You learn so much from those kinds of experiences. Even though I was relatively young at the time, he put a lot of trust in me to do things my way and gave me a great balance of coaching and genuine autonomy. It was through him, his teaching, and his belief, that I eventually became a CFO.

What’s the secret to building a strong network?

Number one: you have to be unbiased and meet with people not just from the financial world, but from a huge range of backgrounds. It’s important to be open-minded and humble, too. Not everyone’s going to be interested in your stories – sometimes it’s more useful to stand back and listen to others.

Being socially active in your personal life can be hugely valuable, too – you never know who you’ll meet and where those connections will take you.

What’s the most surprising thing that’s happened in your career?

There have been a few surprises. The most memorable was, again, when I was at Douwe Egberts. They’d acquired a company over in Sao Paulo, so I’d been working on the M&A calculations.

It was late on a Friday afternoon when I got a call from the CFO I mentioned earlier. He said: “Tom, I really want to ask you something. On Monday, I want you to go to Sao Paulo and become the Finance Manager there.” I’d be working alongside their CFO, he told me, and reporting into the Dutch MD.

It probably goes without saying that I needed a minute to think about it – his question came totally out of the blue, a complete surprise. I’d have to get myself a plane ticket and fly out Sunday night – the last thing I’d envisaged as I made my weekend plans earlier that day!

In the end, I said yes, bought my plane ticket, and what started out as a few weeks turned into three months, and three months became a year working in Brazil. The company we acquired had bought a market-leading coffee operation from a large corporation out there, but there was no Finance department, so I had to plan and set up a Budgeting department, then hire and train someone from the local area to take over my role.

It was a huge challenge for me, a great learning experience, and ultimately earned me my first CFO role. Thankfully, my girlfriend at the time (now wife) was very understanding.

How would you define the role of the CFO?

I don’t use the term business partner, rather business coach. You’re a financial sounding board as much as a scorekeeper; you have to be innovative, strategic, and open to new ideas for growth, not always thinking about risk.

On the other hand, you have to be quite strict. It’s up to you to ensure that new ideas are robust enough to add value to the company and, ultimately, to make money. That’s always a challenge, because ideas usually start out quite vague. The skill is being able to make everything more concrete and coach team members to think outside the box, so you can innovate strategically.

Who owns sustainability in the business and how do you involve employees in your vision?

Sustainability is something we take very seriously at Ipsos. We have a board member dedicated to Environmental, Social, and Corporate Governance (ESG), and she’s supported by an executive committee.

We also have local representatives who are responsible for rolling out ESG in the 20 biggest countries. ESG forms part of the strategy for every one of our service lines, too, and we’ll produce regular reports to ensure we’re continually measuring up against our ambitious sustainability goals.   

What is it that makes the Netherlands such a great place to live?

Well, we can agree it’s not the climate! I think it has to be the fact that you can truly be yourself – no matter what your gender identity, sexual orientation, etc., it’s a very free, open-minded, and friendly place to live.

We’re also pretty well organised. And, even though the Netherlands is a small country, we’ve always traded internationally, so it’s a really diverse and inclusive place. Everyone is made to feel welcome – from the cities to the smaller neighbourhoods – and that’s a huge advantage to everyone.

Thank you to Tom for speaking to Hannah Mallia, Head of Finance Leadership recruitment, in our Netherlands team.

Views and opinions contained within our Executive Interviews are those of the interviewee and not views shared by EMEA Recruitment. 

Danielle Rainha is the Global CHRO/Board Member at SHV Energy in the Netherlands. She started her Human Resources career at GSK, before moving to BG Group. Danielle joined SHV Energy in 2014 as part of Supergasbras Energia Ltda in Brazil, before moving to the Netherlands in 2022.

I’d love to start by learning more about your career and personal story.  

I have been working in Human Resources for more than 20 years and started my career at GlaxoSmithKline (GSK). I was hired as an intern, and I spent 13 years there. I would say GSK was the place I built my technical, professional background.

After that, I went to BG Group, now acquired by Shell. I worked there for four years, and I was an HR Business Partner for countries in South America.

Then, I went to a national, family-owned company with over 10,000 employees, and my mission there was to support the company with the IPO. It was an amazing experience to prepare the company and support the improvements of the processes that should be in place.

After that, I joined SHV Energy, where I have been working for almost ten years. I started my journey with the company in 2014 as an HR Director at Supergasbras Energia Ltda. After two to three years, I was invited to go to Makro Atacadista as a CHRO in South America.  

Then, a year-and-a-half ago, the company invited me to come to the Netherlands to become the global CHRO for SHV Energy. So, my professional journey has always been in HR. I think HR is something that touches my heart. I truly believe our journey is not about products and services; it’s about people and love. I believe that this passion is something that is a very important energy and fuel to make the company successful.

Personally, I was born in Brazil. My father’s family is from Portugal, and my mother is Brazilian. I have had the experience of working very closely with countries in South America, such as Columbia, Peru, Argentina, Brazil, and Venezuela. I am really proud to have had the opportunity to work with these countries. Now, in a global position, I am very proud that I am learning a lot about the new countries that I am looking after. I can say that I have the job of my dreams: work with people, contribute to their happiness and satisfaction, and relate to different cultures - it is really amazing.

Talking a bit about my purpose in life, and what I was born for, it is about growth and giving or giving and growth. As much as I give, as much as I grow. And as much as I share, as much as I grow – that is my belief. I believe and understand that, worldwide, must be the wave generating and developing growth and passion. Every place I go, I have that with me – give and grow. That is my inner belief.

I was born in Rio de Janeiro. My father was a teacher, and my mother was a secretary. If you were to ask me if I thought I would be in the position I am today, the answer would be no, never. But, for me, it is very important to take opportunities that life can offer to me, and also to bring people together and make them grow with me.

Education was very powerful in my house. Values such as respect, collaboration, and sharing were taught by my parents at home and are still with me today, and still guiding my beliefs, the way that I am, the way I connect with people, and the way I believe I can impact the organisations I work with.

Tell me about the move to the Netherlands. How was that transition?

It has been amazing, but I must confess that, when I received the offer, I was a bit shocked, because I was afraid. I told them it was my dream; it was something that I wanted to happen in my life to live abroad to work in global company. I didn’t have a dream to be the CHRO, but I did have a dream to have a professional experience abroad, so - when the offer came - I was positively surprised.

I have a high motivation to learn, and it is important to me, and I try to spread this belief in every place that I go, with my children (sons), and also to the people that I work with. To be in a senior position in an international company, it was also about representation, Diversity & Inclusion - I am a woman, Brazilian, and a single mother, so people like me can see that they can also grow. That is very powerful.

As I mentioned, I came to the Netherlands with two kids. My youngest was eight years old when we landed and my eldest was 14 years old, so it was a very interesting and powerful experience.

We landed here a year-and-a-half ago, at the end of the pandemic, so it was lockdown. My assignment was going to be in one city, but that changed, and I chose the house I would live in via WhatsApp! I just had to go for it.  

I landed in the Netherlands with my two boys and nine pieces of luggage, going to a house that I only saw via WhatsApp. I had to go with my gut feeling - following a bit of intuition is something that can be very powerful.

It was a successful choice; my house is very nice, the location is very good. My children love living here, the freedom, and the country. I can see they are growing very fast and that makes me very happy, and also updates my purpose and why I am here – it’s about me and my relatives, but also the example I can bring to the place that I am in. 

As a mother, if your children are happy and settled, that gives you the comfort and the freedom to do your role, which I am sure is intense, but you feel a strong connection and purpose with.

What I try to teach to my kids and when I share my experience, is it’s not just having your values written down; you show values with your behaviour. We are not perfect, we are human beings, and sometimes we have a lot of contradictions inside ourselves. But, if we know ourselves and we have the commitment to be better person every day, why we are here, and why we are doing the things that we do, that is very powerful.

When I talk about values with my children, I try to give powerful examples to them. For example, after we landed in the Netherlands, two months later, I was driving a car and I hit the car behind me. I thought, “How am I going to deal with this, who am I going to call, I don’t know anything…” But the kids asked, “What will we do now?” and I said, “I’m going to park the car and then come back," because the car I hit was parked.

I said we would wait and then have a talk with the owner. I told them, “It’s important to be responsible for our own actions.” So, we stayed there together, waited for the owner, introduced myself, apologised for hitting her car, explained I was new in the city, and asked how we could resolve it together.

I was going to be responsible for everything, because I was the one responsible for the incident. The lady was surprised, because she knew I could have left. I believe in doing the right things and having the commitment to do the right thing, that’s why I am here, and it was a strong example to my children. I say to them, “Be honest and be responsible.”

I learned that from my parents. When I was seven years old, I went to the supermarket with my mother, and I stole a lollipop. I went home and showed it to my mother, saying, “Look, I stole it from the supermarket,” smiling as I said it. My mother came down to my level and looked into my eyes, and she explained to me that we couldn’t steal anything that didn’t belong to us, and we would go back to the supermarket, apologise to the manager, and pay for the lollipop.

So, I went back to the supermarket with her, apologised to the manager myself, and paid for it. It was a very strong example for me and a strong memory. I believe we learn not from explanation, but through the way we behave.

It would be great to hear about the values within SHV Energy and how they come alive. Could you tell us more about that?

At SHV Energy, we have a clear purpose: courage to care for generations to come. We have three elements in our purpose: performance, people, and planet. In most of the meetings that we have, we ask ourselves: did we think about the purpose, have in mind performance, people, and planet, and where we are related to this?

We are a family-owned company, so it’s the courage to care for generations to come, not only for the generations to come for the owners of the company, but the generations to come worldwide and how we can positively impact the world.

We have different kinds of businesses under the SHV umbrella. In SHV Energy, we are leading the energy transition, so how we will impact the world for generations to come. We have been working very closely with all the business units to make it come alive.

When we talk about values, they are very powerful. It’s about integrity, curiosity, passion, trust, and inclusivity. Our values are more than just words; it’s how we bring them alive.  

Integrity is having a very strong compliance culture. We have channels, we have learnings, and a strong community we work very hard with to strengthen the compliance commitment and strengthen the values of integrity and trust.

Curiosity is about entrepreneurship. We are a company that believes we have to look at the unusual. We have to look ahead and see what no one else sees. It’s something that motivates us.

Inclusivity is about me, as a woman, a Brazilian, single mother in this role as a CHRO worldwide. It’s much stronger than what you put on the wall; it’s how you show it in an organisation. How you behave is more important than what you say, as I mentioned earlier. Culture is about how you hire people, promote people, etc.

Passion is to put love in everything we do. It’s not about products; it’s about people and love.

For me, it’s an honour and a pleasure to work for SHV. SHV is a company that really connects with my values. I feel respected and recognised. I have had huge opportunities to climb the career ladder in this company, starting from HR Director in Brazil to Global CHRO. I am a concrete example of how much the company invests in me and my career, and has given me opportunities to grow in the company. It’s a very special company; every day, I am sure I am in the right place, doing the right thing.

It’s quite a responsibility to work for a business that focuses so much on the next generation.

I think we work very hard to take care of our people and to make smart decisions that positively impact the work we are doing.

For example, in our head office, we have more than 30 nationalities. It is very international, with different mindsets and cultures. It is a rich place to be and learn. As leaders, we have to be able to look at ourselves and have a growth mindset – a mindset of improving ourselves.

In SHV, I have the opportunity to improve myself every day. In every meeting I participate in, all the interactions, it’s always a great opportunity to grow and learn.

You obviously have a very strong sense of belonging and connection with the business. How would you say you create that sense of belonging for the wider workforce?

We are quite decentralised, so we don’t have a big head office that centralised everything. I have 21 business units, 21 HR Directors, and only eight people in my head office - two people in charge of different specialisms in HR. That means a lot has been done by the business units.

What is aligned and what we have as a common understanding is our purpose, values, culture, and leadership. We have some rituals as an HR community; we meet twice a year to share best practices and build things together. We have an HR community to learn from each other and share what we have been doing.

We have four strategic projects. In these projects, we have an opportunity to work together to deliver a better experience to our employees. One of those projects is related to leadership. The second is about employee value proposition (EVP) from a local and global perspective.

The third is about data analytics and how we can improve the quality of data, make decisions based on data, and how we can create this culture in our organisation.

The fourth is about building capabilities; looking at our strategy, business, and what capabilities are required for our business. To understand capabilities broadly comprises tools, processes, and competencies – looking at the people and what we are missing, the knowledge we can enhance in the organisation, and leveraging knowledge sharing in our teams.

With these four strategic projects, we have the commitment of working together to apply the product of these projects to other business units.

Was there ever a different career path if it wasn’t HR that might have been interesting?

No, I love working with HR, I love human beings. I love to study psychology, coaching, and mentorship. I truly believe in people development. I think we can learn everything our mind can acquire, meaning if you understand it exists and you believe it is possible to learn, then it is possible.

I think I was born to work in HR. My goal is to be a business leader, to help my colleagues and influence them to make good decisions about the business, taking into account the effect on people.

When you have happy people in your work environment, that can impact your profit and loss (P&L). Happy people will make customers happy and send a positive wave worldwide.

I think everyone understands that people is not a subject that belongs to HR; people is a strategy and subject that has to be integrated into all parts of the organisation.

Is there anyone who really stood out to you as being inspiring or anyone who has helped contribute to your success and where you are today?

I am a lucky person, as I have had the opportunity to work with very inspiring leaders. Since the beginning of my career, I have had the opportunity to work with different people and different profiles.

I can share one small experience. When I was at GSK, I had my first son, and I received a letter of my first promotion as a manager when I was at the maternity hospital, which is very meaningful. I went to the hospital to have my baby, and my promotion letter arrived together with my baby – it’s very symbolic.

It was an important message; you can have a baby and climb the career ladder. You can do both together.

I’ve had leaders who were so generous with their knowledge to help me understand the business and develop myself. Also, I am very lucky to have worked with amazing teams, very good people, with very good potential, and high talent - they fly.  

I am very proud of the people I have worked with who are in very special positions today. They have climbed the career ladder and are remarkable professionals.

For people who are early in their HR career, is there any advice you would pass on to them that has been helpful for you and had an impact on how your career has developed?

The first thing you should do is know yourself. Leverage your level of self-awareness, know who you are, what you like and what you don’t like, embrace your vulnerability, and don’t pretend you know everything, because you don’t - you need people to connect with you. So, please be aware of yourself, who you are, and where you’d like to be.

The second tip would be to take the opportunity, take the risk, don’t be afraid – go, go, go!

The third one is to be generous with your colleagues and the people around you. Connect with them and share as much as possible, because when you share, you grow.

Thank you to Danielle for speaking to Katie Insley, Associate Director in our Human Resources recruitment team in the Netherlands.

Views and opinions contained within our Executive Interviews are those of the interviewee and not views shared by EMEA Recruitment. 

Mario Della Casa is the Chief Operating Officer at Medartis in Basel, Switzerland. He started his career in Italy, before moving to Switzerland in 2007. Mario has since worked for Johnson & Johnson, Stryker, and Invacare Europe.

How would you define the role of Chief Operating Officer (COO) at Medartis?

As COO at Medartis, I am responsible for the end-to-end supply chain activities, from strategic sourcing to manufacturing, supply chain management, and global quality.

Medartis is a growth-focused company, so the main objective of my role is to ensure that our supply chain can cope with double-digit growth, while achieving effective management of costs and capital.

What is a memorable moment from your career and why? 

I have many, and I had the privilege to have many experiences in several companies. I still remember many achievements, but also big mistakes. However, looking back now, both achievements and mistakes allowed me to grow and learn.

If I need to pick one single event, I will never forget the call that I got from one of my former CEOs years ago when I decided to leave the company for another opportunity. It was the greatest possible recognition of my work, but also a big lesson in leadership.

What excites you about working for Medartis? 

Working in the medical devices industry is a privilege, as your work is connected with the purpose of improving the lives of other people. In addition, Medartis is a very innovative and dynamic company.

I like the speed in decision making and the focus on making sure that the supply chain supports the double-digit growth of the company. The combination of high dynamic, speed, and growth creates a highly engaged environment and committed teams.

What sustainability challenges does your organisation face?

Similar to many manufacturers, we are asked to reduce our carbon footprint and reduce the waste of the packaging of our products. Medartis is well set up in this regard, as we already have a very low carbon footprint in our manufacturing, thanks especially to the utilisation of fully renewable energy.

How can leaders create diverse teams? 

There are many ways to create diversity, and education, gender, and age are important differentiators. When setting up a team, I rely on the Gallup StrengthsFinder to assess the diversity of my team in terms of strengths and create the so-called team blend.

This allows us to quickly assess the 34 traits and classify them into four main dimensions: strategy, execution, influence, and relation.

I then make sure that my team knows the characteristics of the group and, most importantly, I select new hires based on the traits that are missing to create more diversity in the team. Currently, for example, I am focusing on increasing the execution and relation skills through new hires.

What advice would you give to aspiring leaders?

Be clear about your personal objectives, including your professional ones. This will help you to set the course of your journey. A lot of the people I ask this question cannot answer it properly.

But, if you can’t, how can you decide the next steps in terms of career and development?

I had the privilege of having clarity on my target since the beginning of my career. I have wanted to become a Plant Manager since I started working. This helped me a lot to make the right choices and make the journey I needed through different experiences in lean, materials management, and production management.

At the age of 38, I took over a 600-employee plant. At 45, I had multi-plant responsibility, which I never thought I could achieve.

Also, choose your boss - I learnt leadership from my best managers, not from books. Especially in the early stages of your career, this is an important key to your success. Nevertheless, keep your authenticity - do not try to be someone else other than yourself.

Furthermore, manage yourself with high discipline, especially for time management. You need to master this skill; you will profit from high efficiency and effective execution. You cannot manage others if you cannot manage yourself first.

Finally, know yourself - the strengths that you should further improve and will make you successful, but also the blind spots that you need to mitigate.

What advice would you offer to someone moving to Switzerland?

Switzerland offers a high quality of life and has a lot to offer. Many people who come to Switzerland never want to leave again. If you come from abroad, I suggest you live close to one of the bigger towns, as life in the country doesn’t offer a lot of entertainment.

What is your favourite motto/quote and why? 

“Make it happen” – I like me and my team to be focused on changes and improvement. I value focus, speed, and perseverance as important skills to execute successfully and to make a difference.

Thank you to Mario for speaking to Rebecca Spicer, Associate Director in our Operations recruitment division in Switzerland. 

Views and opinions contained within our Executive Interviews are those of the interviewee and not views shared by EMEA Recruitment. 

Nashaat Salman is the Director of Global Manufacturing Strategy & Quality at Hitachi in Switzerland. He started his career with ABB in 2000, where he worked for almost 20 years. He joined Hitachi in 2020.

How does your global role at Hitachi Group contribute to the overseas transformation and what sustainability challenges does your organisation face? 

Hitachi Group has been undergoing an unprecedented transformation in recent years, moving from a Japan-centric manufacturing portfolio into a global player in green and digital transition, with the aim of becoming a global leader in the social innovation business.

Portfolio transformation drastically globalised Hitachi’s business and required the group to set up global teams to create a sustainable management structure, and to enable the global rollout of diverse businesses and initiatives by working as “One Hitachi” in the various fields related to three global trends: green, digital, and connectivity.

The key to achieving Hitachi’s goal is the growth of our social innovation business, which provides solutions for social and customer challenges through co-creation with various partners by leveraging information technology and operational technology with superior and high-quality products and Lumada (Hitachi’s advanced digital solutions, services, and technologies for turning data into insights to drive digital innovation). 

Within the Manufacturing Strategy division, we work on applying these solutions - starting with our core business and production sites - so that we support testing and showcasing those innovative solutions within our core manufacturing footprint. We also put high emphasis on exploiting any possible synergies, as well as cross-sharing of expertise and technologies across our sectors and business units.

As for sustainability, Hitachi puts great emphasis on environmental challenges and the wellbeing of people. The transition to green is perhaps the greatest global shift and Hitachi is embracing this unparalleled challenge as an opportunity. Aiming to become a climate change innovator, Hitachi has developed a green strategy that comprises the two transformation pillars of “GX for CORE” and “GX for GROWTH”.

While Hitachi’s portfolio is well positioned to contribute to the realisation of a carbon-neutral society, we still have homework to do, as we have pledged to move to a 100% carbon-neutral footprint of all our manufacturing sites and facilities by 2030.

The key contribution of our manufacturing and production design is within the GX for CORE pillar. In addition to decarbonisation, energy saving, and applying eco-design for newly developed products, we are promoting sustainable recycling across our own operations. Contributing to a circular economy is a key area that we address.

What strategies do you use for developing innovative, diverse teams? 

Hitachi now has more than 300,000 talented employees around the world, with diverse languages and backgrounds, and even with different approaches to doing business, but sharing a common determination to contribute to society and to people’s happiness.

We believe that such diversity fosters an environment of innovation. We would like our teams to be enabled to appreciate such a diverse global network. I personally believe in the power of network leadership.

Our teams are encouraged to go far beyond traditional inward-looking and autocratic hierarchal management. This would also require the workforce groups that have no access to resources to manage the hierarchal barrier. They are encouraged to utilise the global network within the group to initiate collaborative action, share skills and knowledge, and bring connectedness to diverse mass under a “One Hitachi” spirit.

How will digital transformation change the roles within Manufacturing?

The digitisation of manufacturing and the adoption of automation technologies are reshaping the industry and changing the workforce, making it more competitive, efficient, and sustainable, and - most importantly - even safer. It will, of course, impact the future of job employment in terms of creating new jobs or losing others. But it is largely being anticipated - or at least hoped - that it will lead to job displacement, rather than loss.

Obviously, the biggest impact on the workforce will come from artificial intelligence and robot/humanoid areas. All in all, for an organisation to succeed in digital transformation, it requires stronger workforce engagement and adaptation to the change.

Angela Merkel once said: “Be ready in 2025 or history in 2035.” However, it is interesting to observe that - as per most recent industry surveys - while for 94% of surveyed manufacturers, Industry 4.0 (the fourth industrial revolution) was sighted as being critical to keeping operations running, most organisations (74%) are still struggling to get value from their Industry 4.0 investments. All in all, 64% of companies are still at an early stage of digital transformation.

So, we need to appreciate that this will be quite a journey for all players in the market and we have a massive opportunity ahead. Within the Hitachi Group, one of our key priorities is to enable our footprint to be in the front seats of this journey and even be ready for Industry 5.0.

We are all very excited about generative AI and the opportunities that it is bringing, but we need to be prepared to address the change responsibly. Hitachi’s approach is to promote the safe, effective use of generative AI fuelled by human will to “power good”, quoting our CEO’s vision.

Think back to the best manager you’ve ever worked for. What did you like about the person’s management style? 

It’s hard to pick a star leader that alone stands out. In fact, all the previous business leads and line managers have had some kind of positive impact, but the teams I have worked with have had the most influence.

I have been inspired by leaders and peers who empower and develop their teams, encourage them to explore, and to go and play beyond their comfort zone, while remaining resilient. That brings me back to the very early stages of my career, when an inspiring well-known quote was shared by a senior colleague of mine: “20 years from now, you will be more disappointed by the things that you didn't do than by the ones you did do. So, throw off the bowlines. Sail away from the safe harbour. Catch the trade winds in your sails. Explore. Dream. Discover.”

How do you relax outside of work? 

Spending quality time with my two daughters has always been a cherished escape from the demands of everyday life. The joy of watching them grow, explore, and learn fills my heart with happiness.

However, one of the most fulfilling aspects of our time together is our shared love for music. In fact, not many of my colleagues are aware, but in my spare time, I find joy and escapism in the art of music composition and orchestration.

What advice would you give to someone starting their career in Operations and Supply Chain?

Be agile and ensure you have the soft skills to adapt to change – to quote Charles Darwin: “It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.”

The ability to adapt and evolve is not just a skill; it's a cornerstone of success. Supply chains are continuously reshaped by technological advancements, global shifts, and unforeseen challenges.

Stay curious and committed to lifelong learning. Life is a journey of continuous exploration and progressive development. Keep playing until you get it right.

What is the one book or podcast you would recommend to all? 

It’s difficult to pick just one, but let me recommend the latest book I read, which I received as a present from a colleague of mine: Our Iceberg is Melting by John Kotter. A complex topic like change management is told in a simple story.

Finally, what are the three challenges ahead for you as Director of Global Manufacturing Strategy & Quality?

1. To promote and practice the “One Hitachi” culture and enable safe and high-quality operations across our global footprint that maintain customer trust in the Hitachi products and systems.
2. To work with the wider Hitachi family, divisions, and functions on enabling the group to undergo the green transformation journey successfully.
3. To enable our global operations to exploit all potential synergies across the diverse spectrum of Hitachi’s industry sectors, leveraging our social innovation solutions and enable our manufacturing portfolio to stay in the front seat of the digital transformation Industry 4.0 and even be prepared for 5.0.

Thank you to Nashaat for speaking to Rebecca Spicer, Associate Director in our Operations recruitment division in Switzerland. 

Views and opinions contained within our Executive Interviews are those of the interviewee and not views shared by EMEA Recruitment. 

David Peters is the Chief Financial Officer at Cerba Research in Rotterdam. He started his Finance career in Audit at EY, before being CFO at several businesses in the Netherlands, including Greetz, Land Life, and Coyote Logistics.

What risks have you taken throughout your career and how did they help you get to the level you are at?

Generally, Finance and risk do not go hand-in-hand, but I have taken some risks in my career. I started in auditing at EY, but I quickly concluded that auditing wasn’t for me. So, when the opportunity arose, I decided to join a start-up.

I remember people around me were surprised I was leaving a well-established company with a planned-out career path to instead join a company that can go up, but also potentially go down. It was a leap of faith.

In general, and in a strong sense, I like to stay in the driver’s seat and be in control of the steps I take where possible. It also may be a bit counterintuitive to be in Finance and be very rational, but I do listen to my gut feeling when something feels right and, in that case, it did. That has happened on a couple of occasions.

Moving from EY to a scale-up is the ultimate learning curve; if you’re in a large multi-national company, it’s established, and the structure is in place. You’re almost moving onto the opposite challenge.

There were a couple of things. Firstly, the fixed career path at EY didn’t appeal to me at the time and I wanted more speed and a faster dynamic. I found that in the company I joined.

We were closing venture capital rounds within the year after I joined, expanded internationally, and built the team. I also was given a lot of opportunities and a steep learning curve I don’t think I would have received anywhere else.

The basic Finance premise is high risk, high return - and that definitely happened there.

How did you plan the development of your career and what was your thought process?

If I’m being completely transparent, I didn’t have a career path laid out, but it was clear that it was going to be in Finance, starting in secondary school.

However, I have made some specific choices, like leaving auditing. But also, the decision I made a couple of years ago to continue my career at larger, international, and more corporate environments, like Coyote Logistics and now Cerba Research.

I have also been involved with companies with a focus on sustainability, which sparked my interest in the field. I try to apply this in the companies I work at, but I have also continued to advise start-ups and scale-ups in the field of sustainability on how they can establish themselves and create a viable business.  

Ultimately, the type of companies I click with are fast growing, highly dynamic, and a lot needs to happen in a short period of time. That appeals to me.

How do you feel digitalisation and transformation has changed your role/the role of Finance?

On a meta level, it has changed and is changing the Finance profession from a transactional role to a much more value-adding role in the business, which can be on different levels.

I think the Finance profession is evolving from recurring routine work to much more specialised. It can be as simple as adding robotics to ERP (enterprise resource planning) systems and removing some of the routine work to free up the team for other things.

On the other hand, it can be more sophisticated in terms of predictive analytics, taking financial and non-financial indicators to come up with an accurate forecast for the business.

My CEO says forecasting is both a science and an art. You need to be creative to identify which information is in fact relevant. I think Finance professionals starting out now need to be very tech-savvy. In my role, I need to continually learn and develop to be at the forefront of what is possible.

Do you attend events to keep your learning up to date? EMEA Recruitment runs a number of events to engage with our network and share ideas.

I do try to attend events to broaden my horizon and to get outside in views on other industries. Finance can be a bit of a solitary position, so it’s good to have sparring partners and be surrounded by like-minded individuals doing similar things, in a similar company, or at a similar growth stage.

Also, things like roundtables, knowledge sharing events, webinars. During COVID, they became very prevalent and accessible, because you didn’t need to travel. It’s important for Finance to focus outward, gain knowledge, and then bring that into a company.

In your opinion, what do you believe are the drivers of changes experienced in the employment market in the Netherlands?

So much has changed. One of my personal observations is that the generation before me used to work for a company for ten-plus years – and, in some cases, their whole life. But, nowadays, it’s much more common and acceptable to have shorter stints at a company.

Before, that was a bit more frowned upon. Today, you still need a solid story, but it’s generally more accepted.

However, on the flip side, if a person has been at one company for so long, it’s hard to know how well that person will deal with change, their adaptability to new environments, and their agility. It’s now a case of how committed that person is versus someone who doesn’t switch – how agile are they?  

I also remember recruiting ten to 12 years ago. There was a clear distinction between a contractor and people you would hire as an employee. Nowadays, it’s much more acceptable to say, “I did freelance work and want to be employed again,” or the other way around.

Also, the gap between being a contractor and being an employee has closed a bit. Companies, especially in the tech sector, are much more mindful of making sure the benefits of being an employee outweigh the benefits of being self-employed.

The last topic I have seen – further developed by COVID – is the blurred line between work-life balance. I say to the people in my team, “I am flexible as an employer, and I expect a certain level of flexibility from my employees.” I have confidence in my team and flexibility is important.

The downside is you can work 24/7, because you’re always on. On a personal level, I try to be mindful of that. When I am with my family and children, I am present. When I am at work, I am fully engaged in my work.

There was a company I worked for during the pandemic that was very traditional about being in the office five days a week. They completely changed overnight, and I was blown away by the flexibility to change so quickly. That, to me, is a big benefit and has shown it is actually possible.

What was the best/worst interview experience you have had?

The best interview experience I had was at Sonos. I was interviewed there for a Finance job, and the entire process was completely streamlined and perfectly executed. They gave me a full demo of their products, and everyone was very engaged and prepared. In a way, they really expressed their company culture and their way of working during the interview.

It was good to take someone who would be working in Finance and not necessarily with the product, and really make the interviewee part of the DNA of the company and what they are driven by.

A not-so-good example is when the interviewer isn’t on time, not prepared, or doesn’t really engage the interviewee; as a candidate, I don’t feel appreciated.

Another good example - and I really took this away with me - was at Coyote Logistics. They took the process very seriously. They gave me a business case as a last round to prepare and discuss with my direct manager and the people I would work closely with. It takes time to prepare from my end, and it takes time from them to sit through the case and ask questions. Overall, it was a positive experience.

I have done that with candidates myself and it can completely change the perspective you have on a candidate – someone can be a good talker, but then doing, conveying, and presenting your message is a separate skill.

What are the challenges that await your business?

Cerba Research is experiencing immense growth, both organically and non-organically. We have a growing number of companies worldwide, some wholly owned, some as joint ventures, forming a significant and complex group.

There is still some work to do here - driving efficiency and harmony across multiple entities and continents, transforming a science-based, and very conservative business, making sure it’s ready for a digital way of working. All this while growing rapidly.  

The key challenge is to combine running the businesses on one hand, transforming it on the same hand, and - parallel to that - not losing track of the fundamentals.

Other challenges surround keeping the team engaged and informing them of changes, gaining feedback from them, and making them feel heard and part of the transformation process – that’s generally what we are going through.

Being business-specific, the clinical trial landscape is evolving more rapidly than ever and COVID was a big driver. Everything that is going on in the world creates pressure on the global pharmaceutical supply chain; there is globalisation, decentralisation, personalisation, and it’s extremely data driven. Taking that data and making trials much more efficient is really playing a role, making it incredibly interesting.

Clinical trials, as we know them today, have been running for over 60 years, but now we are in the middle of a digital revolution.

What is your favourite business motto and why?

It’s not a business motto, per se, and I have used it on other occasions, but it is: “He who wants to fly one day must first learn how to stand, and walk, and run, climb and dance, as you cannot fly into flying.”

My interpretation of that it is key to ensure you have a solid foundation in place before you start building, and - as I am experiencing now - it is a continuous cycle. That’s what I find interesting in a fast-growing business. When you lay a foundation, you build on it, then you need to reassess it, because you’re becoming too big.

For example, in very practical system selection, a simple bookkeeping system may get you up to 100 employees, but - at a certain stage - you need to migrate to something bigger and repeat the process as you grow. That continuous cycle is very energising to me.

Thank you to David for speaking to Hannah Mallia, Head of Finance Leadership recruitment in Netherlands team.

Views and opinions contained within our Executive Interviews are those of the interviewee and not views shared by EMEA Recruitment. 

Nicolas Passaquin is the Senior Director, Head of Sourcing & Supply Chain Centre of Excellence at Telia in Stockholm. He started his career at Air France in 1998, before working around the world for Numico, Thomson Reuters, and Refinitiv.

EMEA Recruitment is proud to work closely with the international medical charity Operation Smile. What was the last thing that made you smile?

I’m relatively easy; I think just a sunny day in Stockholm would be enough and we haven’t had that for a long time!

Jokes aside, I like to mentor and help develop others. I had a lady I’ve been helping in Asia for several years who came back to me recently and said that she got promoted.

That made me happy, because she definitely deserved it, and she was obviously quite happy about the mentoring and coaching. But what made me smile was that she acquired confidence, she’s got expertise, and just needed that boost of mentoring to get to the next stage. When she confirmed she got the role she was expecting, that made me smile and really happy. I’ve always enjoyed trying to help others.

What does it feel like to be the Deputy Chief Procurement & Supply Chain Officer at Telia?

It is an incredibly rewarding role. Being part of the leadership team in Procurement & Supply Chain in Telia brings a lot of challenges, but - at the same time - a real sense of responsibility and excitement.

I’m really proud of leading a team of talented professionals. They play a crucial role in Telia’s success. We have great collaborations with our stakeholders, and we can definitely feel how much we contribute to the efficiency and sustainability of the organisation. That’s something I enjoy very much.

Plus, every day, we have the opportunity to drive innovation, foster supplier partnerships, and contribute to Telia’s success by making sure we have the right delivery model in place. That has been a journey, but I am very proud of where we are today and happy about how much we have done.

I know sustainability is a passion and driver for you, and you are part of a sustainability group. Can you tell us more about that?

That group is really about exchanging, sharing knowledge, and helping each other and building our role towards sustainability; that can take different forms depending on the industry you work in and your maturity level.

It goes back to that mentoring and coaching I mentioned before. It’s about helping each other to reach the next level of expertise so we can bring it into our company’s plans.

In Telia, obviously, there are a lot of discussions about energy, child labour, forced labour, etc., because of what we buy.

We hear from different companies in different sectors and pick up from them, as well. We are moving with science-based target initiatives, and we share that with others. So, that community helps with disseminating that knowledge and making us all more professional in how we approach it.

How will the impact of artificial intelligence and data affect the roles and responsibilities of people in Procurement & Supply Chain in the future?

I think we will be heavily impacted, but in the right way. What’s in front of us is incredibly exciting; the technology will help us automate, enhance decision making, and streamline some of the operations.

We will need people even more than we do today - people to use those data-driven insights, to be able to think strategically, build relationships, and actually use their brain instead of just typing on an Excel sheet. I think that’s going to be a fundamental change that will enhance our Sourcing and Supply Chain Managers’ knowledge, not replace them.

We have only seen the tip of the iceberg right now, but in front of us are massive changes that will make our roles more interesting going forward.

What is one key bit of advice you would give to someone looking to get into Supply Chain or Procurement as a career, knowing these changes are around the corner?

There are several things. First, you have to have a deep understanding of your business. All industries are different, so you need to be interested in the area you are in, along with your stakeholders and what they are expecting.

For me, it’s crucial to have that understanding and view Sourcing, Procurement or Supply Chain as an integral part of a company’s success.

Then, you need to be curious, and that goes back to the conversation about technology, automation, etc. You need to search for information, embrace change, and stay updated on industry trends and technologies.

Also, connect yourself to peers. I’m part of that sustainability group we talked about and I’m a member of other groups, too where we build common knowledge together. You need to do all of that to first enter the career, and then prosper.

Why did you decide to follow a career in Procurement & Supply Chain?

Sourcing and Supply Chain are one of those few areas where you can be in touch with any part of the organisation. So, you get exposure to all of the groups, from Marketing to Product, to R&D, Logistics, etc. It’s one of the few functions that can give you that broader understanding, and that’s what I find fascinating.

Plus, I like the idea of optimising complex systems and processes, and I think you are in the right place to do that if you go into Sourcing and Supply Chain. For me, it’s a unique blend of strategic thinking, operational responsibility, and a chance to make a tangible impact on the organisation. It was that mix that I found extremely interesting.

Over time, I grew passionate about creating value through efficient procurement and supply chains. That’s why it has been an extremely rewarding career, because you have all those touchpoints, and you know how you make a difference in your job every day.

Can you tell us more about the regular newsletter you release on LinkedIn?  Why did you start it and what outcome do you have in mind with it?

I started it for myself to dig into different areas, then converted that into blogs and newsletters afterwards.

Initially, I was picking a subject trying to understand what I knew about it, then researching it and talking to people to see if I was staying up to date. When I was doing all of that, I thought I could start sharing it, because, if it’s useful for me to stay up to date, then it can be useful for the community, as well.

That’s when I started to write some of those articles in my French-English, to share those trends and reach a wider audience. The benefit for me (beyond the work I was already doing) was that it created interactions. I’ve had conversations with a number of people at all levels in P&SC or outside in different industries where we exchanged on different subjects. It has enriched me and at the same time helped others.

So, I think it’s a win-win situation – I get a lot out of it, and others hopefully get something out of it, as well. Also, in that community, they interact with each other, and sometimes I bring people into conversations and say, “Reach out to X, because they have the same challenges.”

Ultimately, it’s about contributing to professionalising our function and knowledge sharing in Supply Chain & Procurement.

How do you manage your time to do all this?

I am actually extremely disciplined and organised, and I publish every two weeks. Generally, I spend the first week while on public transport doing research, reading articles, and consolidating ideas here and there. Then, during the weekend, I will structure that, and then, the following week, I will spend time rereading it and polishing it before publishing.

So, I use transport time when I can’t do anything else to be able to build those articles. But I’m trying to be efficient, and not going on social media, for example, because I want to have time for things that bring something to me.

The key point is that I’m doing it because I love doing it. Initially, I tried to do a YouTube channel, where I was producing videos, but I wasn’t very good at that. It still exists and I spent a lot of time on it, but I lost the pleasure of doing it, so I parked that.

It took me some time to find the right model. Now, I enjoy putting it together and learning something from it. It took me a couple of years to get to that place.

What is one mistake you have made and what did you learn from it?

I’ve got a tendency to be a bit impatient. Once, I have rushed too quickly into a decision. Early in my career – I was a Sourcing Manager at the time – we went through a request for proposal and there was a debate about one supplier versus the other. I just pushed for a decision. We could have done additional due diligence, but I was pressed for time.

The mistake I made was rushing into it, which cost a lot more energy to make the solutions work. It was just the wrong choice. A little bit more time into due diligence would have led to a much better decision. There was no harm done, but it was still an imperfect solution that we struggled with for a little bit of time.

The learning was about just sitting down, thinking about it, and ensuring you have the strategy, the risk assessment, and you collaborate across the teams to get to a point where the decision seems to be the right one – sometimes, a week more isn’t going to change anything. So, I’ve learned to be a little bit more patient now.

That came with maturity; I don’t think you can fully change your personality and that’s how I am, but I was 25 then and now I’m 40-something, so I’m definitely more mature.  

Sometimes now, I try to step away and say, “Let’s pause the meeting for two minutes to breathe, have a coffee, and think about it.” It’s better than rushing through. That’s the best technique - step away to get a wider holistic view of the decision you are about to make.

Conversely, what is the best decision you have made?

Investing in building high-performing teams, from attracting, hiring, mentoring, and coaching people. It’s extremely rewarding.

I have a passion for sharing and for people, as well. The best decision I made was to make sure I had the time to share expertise and build the right team. When you build and nurture those teams, you are successful in the end, you leave a legacy, and - at the same time - when you need help and support, you can reach back to people.

That entire people and development aspect is something I’m happy to have invested in and keep learning from, as well.

What process do you have that is efficient and effective to find good people for your business or team?

Try not to recruit a clone of myself. I think we all tend to like people who are like us, but that’s something we should fight against.

You can learn core expertise and skills; I’m never that worried about that piece. I’m more worried about the person and the soft skills: how you interact, build relationships, and learn, and if you are happy to fail, as I think failure is learning, as well.

I don’t like people who say, “I have never made a mistake and I am quite proud of that.” I say, “Well, if you haven’t made any mistakes, maybe you didn’t take any risks.”

Generally, I try to split interviews, where there will be a conversation dedicated to content expertise and what you are going to bring from your past experience, then another that is actually a chat about who you are, and how you will fit within the team.

Usually, you spend much more time on senior hires than junior ones, but - with senior hires - it’s definitely a good investment to spend time to build that profile, not just recruiting clones of yourself, but people who are going to be able to work together and bring something to each other.

If you get into Sourcing, Procurement, or Supply Chain, I think you should have that change management, transformative mind, and eagerness to learn. If you have that in you, you will be able to build the expertise and the experience. It is really more a mindset and a profile than core expertise.

We are not mathematicians; you don’t need core skills that are extremely difficult to acquire. You need common sense and the right attitude.

Thank you to Nicolas for speaking to Paul Toms, our Founder. 

Views and opinions contained within our Executive Interviews are those of the interviewee and not views shared by EMEA Recruitment.