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Operations, EMEA Exclusive

Customer Operations Manager - Benelux - Exclusive

Comprehensive salary
Netherlands, Amsterdam
Permanent
 
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Hannah Mallia

Director

Job Description

EMEA Recruitment is working exclusively with an international client in its search for a Customer Operations Manager to join their team in Amsterdam.

In this role, you will set the strategic establishment and expansion of key accounts in the supply chain, optimise and design their existing and new processes, and ensure a stable design of their end-to-end processes within the supply chain.

The Customer Operations Manager will build strong relationships with the customer to drive customer excellence and drive the digitalization and sustainability roadmap while leveraging synergies within the Benelux set up.

The successful candidate will have experience managing a team, a strong entrepreneurial spirit, and high problem-solving skills.

Responsibilities:
  • Lead and motivate Supply Chain employees within Benelux to deliver high-performance and Supply Chain targets
  • Define and manage the succession plans for key positions in your team
  • In charge of delivering the department's objectives and KPIs
  • Define the methods for analysing and handling disputes
  • Collaborate with sales teams to ensure alignment/support in the implementation of action plans with customers
  • Guarantee the correct invoicing of deliveries (control of systems and processes)

Experience required:
  • Master's degree preferably with a major in Logistics/Engineering/Supply Chain Management
  • 7-9 years of experience in a similar position
  • Strong internal/external stakeholder & relationship management skills
  • Supply chain planning and customer management experience in an FMCG environment
  • Ability to work in a fast-paced environment and meet deadlines
  • Fluent in English and Dutch

EMEA Recruitment is committed to promoting Equity, Diversity and Inclusion in the workplace. We act as a neutral third party in the recruitment process, basing our candidate searches on skills and experience. We do not discriminate on the basis of age, gender, sex, relationship status, disability, race, religion/beliefs, or sexual orientation.