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We are currently partnering with a leading global business to recruit a Senior Specialist Technician to support their plant operations.
This is a fantastic opportunity for a technically skilled and service-oriented professional who thrives in a dynamic, fast-paced environment.
In this role, you’ll provide hands-on support for local IT infrastructure, acting as the go-to person for resolving user issues and ensuring system functionality.
You’ll play a key part in maintaining the plant’s IT environment, contributing both operationally and strategically by identifying and implementing process improvements.
Key responsibilities of the Senior Specialist Technician:
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IT support & troubleshooting: Deliver day-to-day technical support across hardware, software, and operating systems (including desktops, laptops, printers, video conferencing equipment, and desk phones)
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Incident management: Monitor, log, and route incidents via ServiceNow, escalate and follow up on complex issues with third-level support or external partners
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Customer service: Act as a reliable and approachable point of contact for internal users, ensuring timely and professional communication across in-person, phone, and digital channels
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Infrastructure support: Collaborate with external service providers to troubleshoot LAN/WAN issues, and support network components including switches, routers, and WAPs
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Knowledge management: Create and update documentation, including standard operating procedures and user-facing knowledge base articles
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Training & enablement: Provide one-on-one and group user training to drive adoption and improve technical understanding among non-technical staff
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Stakeholder engagement: Join regular global IT operations calls and liaise with Procurement to manage IT asset lifecycle and inventory
Key requirements:
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Minimum 3 years of experience in technical support or IT operations, ideally within a manufacturing or plant environment
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Proficient in Windows OS (10/11), Active Directory, and Microsoft 365 suite
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Hands-on experience with Azure, Intune, and endpoint/mobile device management
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Solid understanding of networking principles (LAN/WAN, VPNs, routers, switches)
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A strong communicator with a proactive, solution-oriented approach and ability to manage multiple stakeholders under pressure
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Willingness to occasionally support outside of standard working hours in the event of critical incidents or scheduled maintenance
- ITIL or other relevant certifications are advantageous
EMEA Recruitment is committed to promoting Equity, Diversity and Inclusion in the workplace. We act as a neutral third party in the recruitment process, basing our candidate searches on skills and experience. We do not discriminate on the basis of age, gender, sex, relationship status, disability, race, religion/beliefs, or sexual orientation.
We are supporting a global leader in the consumer goods sector in their search for a Business System Analyst – Forecast to Plan.
This is a key role that bridges the gap between business stakeholders and technical teams, ensuring the efficiency and reliability of systems supporting global demand and operational planning processes.
The successful candidate will work closely with global teams across demand management, production planning, and plant maintenance, with a focus on supporting SAP ECC and IBP solutions and their integrations (CPI-DS, SAP PO, etc.).
Key responsibilities of the Business System Analyst:
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Process & system analysis: Gather business requirements, contribute to solution design, and provide hands-on support in both development and production environments
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Collaboration: Partner with business groups and key users globally to prioritize work requests and provide ongoing support and enhancements
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Documentation & testing: Prepare process flows, system documentation, and testing protocols, ensure quality and consistency in deliverables
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Change management: Capture and adjust requirements based on user feedback, develop specifications, and assist in project coordination
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Issue resolution: Troubleshoot and resolve transactional issues involving users, customers, and vendors
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Continuous improvement: Proactively identify process gaps and propose effective system-based solutions
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Stakeholder engagement: Communicate effectively across functional and technical teams, maintaining strong relationships with both users and developers
Key requirements:
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Experience with SAP ECC and IBP, familiarity with system integrations (e.g. SAP PO, CPI-DS)
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Understanding of Supply Chain processes, production planning, plant maintenance, and intercompany sales
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Strong capability in business process analysis and translating requirements into actionable system solutions
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Skilled in preparing documentation, workflows, and testing plans
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Clear communicator, comfortable engaging with stakeholders at all levels
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Proven track record in coordinating functional and technical workstreams, experience preparing functional requirement specifications and ROI analysis
- Ability to prioritize multiple initiatives in a fast-paced environment
EMEA Recruitment is committed to promoting Equity, Diversity and Inclusion in the workplace. We act as a neutral third party in the recruitment process, basing our candidate searches on skills and experience. We do not discriminate on the basis of age, gender, sex, relationship status, disability, race, religion/beliefs, or sexual orientation.
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